Cancellation and Refund Policy for Amogam Multi-Vendor Marketplace

This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are processed on the Amogam multi-vendor marketplace. This policy is designed to protect the interests of both buyers and sellers while ensuring a fair and transparent transaction process. Amogam is a unique platform designed to offer both social and business features within a single environment. Unlike traditional online retail stores, our concept revolves around connecting consumers directly with businesses, minimizing middle layers and avoiding multiple commissions. This approach helps you discover products and connect with the right businesses more efficiently.

Consumer Responsibility:

When making a purchase through Amogam, it is your responsibility to understand the return and cancellation policies of the specific business you choose to engage with. Since we connect you directly with businesses, the responsibility lies with you to ensure that the terms and conditions meet your expectations before completing a transaction.

Gatekeeping and Costs:

If Amogam were to take on a gatekeeping role, it would result in additional costs that would ultimately fall on the consumer, leading to higher prices. Therefore, our platform encourages direct interaction between consumers and businesses, keeping costs low and promoting transparency.

Issue Resolution:

For any issues that arise from your transactions, we encourage you to communicate directly with the business through our platform. If you encounter any difficulties, Amogam will make every effort to assist in resolving the issue and finding a solution to the best of our ability.

Fraudulent or Faulty Businesses:

In the interest of maintaining a trustworthy platform, if we discover any fraudulent or faulty businesses, they will be blacklisted to protect our community. We strive to ensure a safe and reliable experience for all users on Amogam.

Key Definitions

- Amogam: The multi-vendor marketplace platform facilitating transactions between buyers and sellers.

- Affiliated Store: A store owned by users who partner with sellers to refer products. These stores are not responsible for order processing, returns, product quality, or customer support.

- Seller: The individual or business listing and selling products on the Amogam platform.

- Buyer: The individual or business purchasing products from sellers on the Amogam platform.

- Amogam Account Manager: The representative managing the relationship between Amogam and its users, including sellers and buyers.

- Amogam Customer Support: The team responsible for handling customer inquiries, disputes, and support requests.

1. Order Cancellations

1.1 Buyer-Initiated Cancellations

- Buyers can request order cancellations within 24 hours of placing the order, provided the order has not yet been shipped or accepted by the seller.

- To request a cancellation, buyers must contact the assigned account manager or Amogam Customer Support via the provided contact channels (support system, email, chat, or phone).

1.2 Seller-Initiated Cancellations

- Sellers may cancel orders if they are unable to fulfill them due to stock unavailability or other unforeseen circumstances.

- In such cases, sellers must inform Amogam Customer Support immediately, and the buyer will be notified of the cancellation and issued a full refund.

1.3 Conditions for Cancellations

- Orders cannot be canceled once they have been accepted or shipped.

- Customized or personalized orders (e.g., healthcare products, food, custom dresses) cannot be canceled after they have been processed by the seller.

2. Refunds

2.1 Eligibility for Refunds

Refunds are applicable in cases where:

- The product received is significantly different from the description.

- The product is damaged or defective upon arrival.

- The order was canceled by the seller.

- The product did not arrive within the estimated delivery time, and there is no response from the seller.

2.2 Process for Requesting Refunds

- Buyers must initiate a refund request within 14 days of receiving the product if the seller's policy supports the refund.

- To request a refund, buyers should contact Amogam Customer Support, providing the order number, reason for the refund, and any supporting evidence (e.g., photos of the damaged product).

2.3 Refund Processing

- Amogam Customer Support will review the refund request and communicate with both the buyer and the seller to gather necessary information.

- If the refund request is approved, Amogam will process the refund to the buyer's original payment method within 7-10 business days.

- If the refund request is denied, Amogam will provide a detailed explanation to the buyer.

3. Returns

3.1 Return Eligibility

- Products must be returned in their original condition, with all tags and packaging intact.

- Returns must be initiated within 14 days of receiving the product.

3.2 Return Shipping

- The buyer is responsible for return shipping costs unless the return is due to the seller's error (e.g., wrong item sent, defective product).

- Sellers must provide return instructions and addresses upon request from Amogam Customer Support.

3.3 Return Processing

- Upon receiving the returned product, the seller must inspect it and confirm its condition to Amogam Customer Support.

- If the return is approved, the refund will be processed as outlined in section 2.3.

4. Role of Affiliated Stores

- Affiliated stores act solely as referrers and are not responsible for order fulfillment, returns, product quality, or customer support.

- Any issues related to orders, including cancellations and refunds, should be directed to Amogam Customer Support.

5. Role of Amogam

5.1 Escrow Function

- Amogam, through its account managers and customer support, acts as an escrow between buyers and sellers to ensure fair resolution of disputes.

- Amogam will mediate between buyers and sellers to resolve issues related to cancellations, refunds, and returns.

5.2 Support and Communication

- Amogam Customer Support is available to assist buyers and sellers with any inquiries or disputes.

- Buyers and sellers can contact Amogam Customer Support via email, chat, or phone during business hours.

6. Contact Information

For any questions or support related to cancellations, refunds, or returns, please contact Amogam Customer Support:

- Customer support email: customer-care@amogam.odoo.com

- Phone: 1-470-228-2010